Quality policy

The activity of Tunnel and Bridge Technologies S.L is aimed at satisfying the expectations and needs of our clients, always looking for excellence in the quality of our services.

In January 2020, the Tunnel and Bridge Technologies Quality Management System was certified for the first time by SGS as a demonstration of compliance with the international standard ISO 9001: 2015. 

Our commitments are:

• Understanding quality management as a basic strategic process in the activity of the company, essential to ensure the correct provision of services. For this, our Quality Management System based on ISO 9001:2015 is implemented.
• Dedicate the necessary resources for the correct implementation of our Quality Management System and for the continuous improvement of it and the processes contemplated in it.
• Identify, evaluate and manage risks, threats, weaknesses and strengths and develop a plan for continuous improvement for the company.
• Provide engineering services at the highest level, providing our experience and know-how, and mobilizing the necessary resources. Always develop technical solutions that respect the environment and the social and cultural reality of the place, strictly respecting professional ethics, in the following areas of civil and structural engineering:
• Technical assistance and advice
• Feasibility studies, pre-design, tender and detailed designs, construction engineering
• Detailed analysis and complete design of structures of all types: civil, industrial and building
• Inspection, evaluation and monitoring of existing structures and design of actions on them
• Independent design checking
• Ensure the satisfaction of our customers by meeting their needs and covering their expectations in order to build loyalty.
• Ensure production processes that are effective in cost and time, that respect the applicable legal framework and that, through the adoption of the appropriate strategic decisions, contribute to the business objectives.
• Motivate employees in the values of teamwork, respect for the client and quality and excellence in the performance of their duties, encouraging them to continuous improvement. For this, a training plan is developed.
• Make our quality policy accessible to all involved parties.
• Fulfill the applicable requirements. 

Mission:

Our mission is to be a benchmark for all our customers and actively contribute to social welfare and creating value, maximizing the profitability of the resources used and minimizing the environmental impact of our activities.

Vision:

Our vision is to be able to contribute to sustainable development across all our areas of activity, so that current and future generations enjoy a better life.

For this purpose, we define the following principles:

• We will meet, in any case, the current regulations of the countries where we work and all commitments signed with other organizations.
• We want to meet the needs of our customers and check it with the assessments they will make of us.
• We aim to improve continuously. To do this, we define a system of indicators that allow us to understand the key aspects of our processes.
• We express our commitment to sustainable development through responsible design and efficient use of natural resources.
• We trust in our staff, who are the main asset of the company and without whose commitment and support we could not take out all the principles defined. Therefore, their health and safety is a priority in each one of our actions, as also their constant training for proper development of all their capabilities.
• This policy will be disseminated to all who are part of the organization for information and will be reviewed periodically to ensure its continued relevance to the needs of the company.

Values:

To achieve the vision, the following values are necessary:

• Customer orientation: Be aware that the central focus of our actions are the customers and respond to their needs and expectations.
• Commitment to innovation: Innovation is an obligation in our activity, always looking for the technical solutions with the least impact of our designs from all points of view, especially the environmental and safety of the workers.
• Teamwork: Coordinated and cohesive action of all the personnel of Tunnel and Bridge Technologies S.L and with all the actors involved in the design and construction of the infrastructures.
• Empowerment of human capital: The main resource of Tunnel and Bridge Technologies S.L is the employees, their experience and their professional and technical knowledge. Their personal and professional development is a priority, and respect and trust them, a fundamental basis.
• Commitment to society: Our activity has a great social impact, so it is essential to be aware of this impact and demonstrate a firm commitment to sustainable development.

Services